Terms of Service
Welcome to Pinevibezs (hereinafter referred to as “we,” “us,” or “our”). This Service Policy is intended to explain the terms of service, rights and obligations, and related arrangements applicable when you use our online store.
1. Introduction and Scope of Application
This Service Policy applies to your access to, browsing of, and use of all services provided by our online store, including but not limited to product display, order placement, payment, delivery, and after-sales support.
2. User Accounts and Scope of Website Responsibility
When using our website, you are responsible for ensuring that the information you provide is truthful, accurate, and complete.We are responsible for maintaining the normal operation of the website and, within a reasonable scope, ensuring service continuity and stability. However, we shall not be liable for temporary interruptions caused by factors beyond our control.
3. Product Information, Inventory, and Pricing
We make reasonable efforts to ensure the accuracy of product descriptions, inventory status, and pricing information.In the event of abnormal information caused by system or operational errors, we reserve the right to adjust or cancel relevant orders prior to order confirmation and will notify you in a timely manner.
4. Orders and Payment
An order becomes effective only after the corresponding payment process has been successfully completed.We support payment methods such as Visa and MasterCard. The formation of an order is subject to successful payment.
5. Shipping Policy
We currently ship orders only within Australia. All orders are fulfilled through delivery services. The product prices displayed on the website include applicable taxes, and no additional fees will be charged during checkout.
Orders are generally processed within 1–3 business days after confirmation. Once dispatched, the estimated delivery time is 5–10 business days. Actual delivery times may vary depending on the delivery address or logistics arrangements.
For more detailed information regarding delivery areas, order processing status, shipping timelines, logistics service providers, and delivery or signature requirements, please refer to our Shipping Policy.
6. Order Cancellation Policy
You may request to cancel an order before it enters the shipping process.All cancellation requests must be submitted through our customer service channels and will only take effect after confirmation.
Refund Information:
Once an order cancellation is confirmed, refunds will be processed via the original payment method, such as credit or debit cards (including Visa and MasterCard).Refunds are typically completed within 1–3 business days, though the actual time for funds to be credited may vary depending on the payment institution.
For more details on the order cancellation process and related terms, please refer to our Order Cancellation Policy.
7. Returns and Exchanges Policy
Within 35 days from the date you receive the product, you may apply for a return or exchange if the product has quality issues, appearance discrepancies, incorrect shipment, or other reasonable grounds.
Upon receipt of the returned product, we will inspect its condition. If it meets the return or exchange criteria, we will arrange for a replacement shipment within 1–3 business days. If a refund is applicable, it will be processed via the original payment method within 1–3 business days after confirmation.
For detailed procedures, conditions, and responsibilities, please refer to our Returns and Exchanges Policy.
8. Dispute Resolution and Governing Law
In the event of any disputes arising from the use of our services, we encourage resolution through mutual communication and negotiation.We comply with Australian law, including the GDPR.We reserve the right to update this policy and will notify users of any changes where appropriate.
9. Privacy and Data Protection
We place great importance on the security of your personal information.For details regarding the collection, use, and protection of personal data, please refer to our Privacy Policy.
10. Intellectual Property
All text, images, logos, and related content on this website are protected by intellectual property laws.Unauthorized use, reproduction, or distribution of such content is strictly prohibited.
11. Limitation of Liability
To the extent permitted by law, we shall not be liable for any indirect losses arising from the use of, or inability to use, our website services.Nothing in these terms affects your statutory rights under applicable law.
12. Amendments to the Service Policy
We reserve the right to update or modify this Service Policy as necessary.Any updated content will take effect upon publication on the website. You are advised to review this policy periodically to stay informed of the latest terms.
13. Contact Us
If you have any questions regarding this Service Policy or our services, please contact us through the following channels:
Address: 108 THOMPSON ST, SYLVANIA, GA 30467-2312, United States
Telephone: +1 (561) 292-7458
Email address: team@pinevibezs.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)