35-Day Easy Returns & Exchanges
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Return and Exchange Policy

 

Thank you for shopping with Pinevibezs (hereinafter referred to as “we” or “us”). This Return & Exchange Policy explains the conditions, procedures, and responsibilities related to returning or exchanging items purchased from our online store.

1. Return & Exchange Timeframe

You may request a return or exchange within 35 days from the date you receive your order.Requests submitted after this period cannot be accepted.

2. Eligible Reasons for Return or Exchange

A return or exchange request may be approved if any of the following conditions apply:

  • The item has visible appearance defects

  • The item has quality issues that affect normal use

  • The item has noticeable odor or significant color discrepancy

  • The item received does not match the order placed

  • No-reason return or exchange, provided the item remains in resalable condition

3. How to Submit a Request

To initiate a return or exchange, please contact us via email or phone and provide the following information:

  • Order number

  • Proof of payment

  • Reason for return or exchange

  • Supporting photos or videos (if applicable)

Our support team will review your request and respond promptly with further instructions once approved.

4. Return Shipping Instructions

After your request is approved, please securely package the item and send it to the address below:

Return Address: 108 THOMPSON ST, SYLVANIA, GA 30467-2312, United States

Please retain your shipping receipt until the process is completed.

5. Processing After Receipt

  • Returns:
    Once we receive and inspect the item and confirm it matches the reported condition, we will process your refund.For additional refund details, please refer to our Refund Policy.

  • Exchanges:
    If the item qualifies for exchange after inspection, a replacement item will be shipped within 1–3 business days to your original delivery address.For delivery timelines, please refer to our Shipping Policy.

6. Refund Method & Timeline

  • Refunds are issued to the original payment method used at checkout (Visa or MasterCard);

  • Refunds are typically completed within 1–3 business days after approval;

  • Actual posting time depends on your card-issuing bank.If a refund has not been received after this period, please contact us for assistance.

7. Shipping Cost Responsibility

  • If the return or exchange is due to item defects, quality issues, odor, significant color differences, or incorrect items, return shipping costs will be covered by us;

  • For no-reason returns or exchanges, return shipping costs are the responsibility of the customer.

  • Return Label Notice: Each package includes a return label for your convenience.

8. Responsibility Disclaimer

Please ensure items are properly packaged before return. Damage caused by improper packaging during transit may affect eligibility for return or exchange.We reserve the right to reasonably review and determine the outcome of all requests.

9. Contact Us

If you have any questions or need assistance with a return or exchange, please contact us via:

Address: 108 THOMPSON ST, SYLVANIA, GA 30467-2312, United States
Telephone: +1 (561) 292-7458
Email address: team@pinevibezs.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)