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Order Cancellation Policy

 

Welcome to Pinevibezs (hereinafter referred to as “we”). This Order Cancellation Policy explains the conditions, procedures, and refund arrangements applicable to orders placed through our online store.

1. Order Cancellation Conditions

  • Orders placed within 48 hours and not yet shipped
    If your order is placed within the last 48 hours and has not entered the shipping process, you may request to cancel the order directly.

  • Orders placed after 48 hours or already shipped
    Orders that have exceeded 48 hours after placement, or have already been shipped, cannot be cancelled. In such cases, you may wait for the delivery to be completed and then contact us to request a return and refund.
    For more details, please refer to our Return and Exchange Policy.

2. Order Cancellation Process

  • Submit a cancellation request
    Please contact our customer support team via email or phone and provide the following information:

    • Order number

    • Contact details used when placing the order

    • Payment confirmation or relevant proof, if available

  • Review and confirmation
    Our customer support team will review your request promptly. If the order meets the cancellation requirements, we will confirm the cancellation and notify you of the result, and a refund will be arranged accordingly.

3. Refund Process

  • Refund method
    Approved refunds will be returned to the bank card used at the time of payment, including Visa or MasterCard.

  • Refund timeframe
    Refunds are expected to be credited within 1–3 business days, depending on the processing time of the relevant banking institution.

  • Delayed refunds
    If the refund has not been received after the estimated timeframe, please contact us for further assistance.

4. Contact Us

If you have any questions regarding order cancellation or refunds, you may reach us through the following channels:

Address: 108 THOMPSON ST, SYLVANIA, GA 30467-2312, United States
Telephone: +1 (561) 292-7458
Email address: team@pinevibezs.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)